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Plea seeks grievance officer for WhatsApp

The Supreme Court on Monday sought a response from the government on a plea seeking the appointment of a “grievance officer” to deal with public complaints of online abuse and hate messages on online messaging platform WhatsApp.

A Bench led by Justice Rohinton Nariman sought a reply in four weeks on the petition filed by the Centre for Accountability and Systemic Change, represented by advocate Virag Gupta, which contended that the rise in rumour-based crimes is directly proportional to the growth in WhatsApp users. It said WhatsApp should appoint a grievance officer and comply with tax and other laws of India.

“WhatsApp is the biggest messaging platform in India wherein it has more than 20 crore active users. Yet, WhatsApp does not comply with provision mandating Grievance Officer and other laws of India,” the plea said.